FAQ
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Most orders are delivered within 3–7 business days, depending on complexity — we confirm your exact timeline when we send your invoice. Nothing goes live for your customers until you've seen it work.
No. Rent plans have no annual contract — every Rent plan comes with a 7-day money-back guarantee, and you can cancel anytime with 7 days' notice after that. Buy plans are a one-time purchase.
No — and we're upfront about that. We guarantee the tool works as described. We do NOT guarantee a specific number of customers, leads, or sales, since those depend on your market, offer, pricing, and response time, which are outside our control.
Tell us in the order form. We'll scope the extra step or custom rule for your business and quote it separately — see the note about custom options on the Pricing page.
SMS and email are standard on every plan, no app required for your customers. Telegram is available as an optional add-on if you prefer it.
No — it's a human + AI collaboration, not a fully automated black box. AI drafts and handles the repetitive work, but a real person designs your agent, reviews how it's behaving, and is who you talk to if something needs to change.
You're not on your own. Every Buy order comes with a step-by-step written guide, plus a short recorded video walking through the exact setup. The first 3 months of support are free if you need extra help, and after that you can add ongoing support for $99–199/mo and we'll take it over for you.
If you cancel or delete your agent, your data goes with it — not just a switch flipped off. Full deletion within 30 days of your request, no questions asked. You can also request a CSV export of your data anytime before that.
Right now, GubuJi is U.S.-only — that's where our messaging infrastructure and compliance work is built for today. Supporting other countries (including Canada) is on our roadmap, but until it's actually built and tested, we won't claim coverage we don't have.
Yes. Refer a business to GubuJi, and if they become a paying customer, you earn a stated percentage for as long as they stay a customer. Email us at [email protected] to get your referral link and the exact percentage.
There comes a point — usually around a year in — when we know a relationship is built to last. That's when a small number of businesses are invited into GubuJi Executive: never automatic, and never for sale. It means a direct line to Ellie herself instead of the general inbox, your own AI meeting agent you can bring into calls with your team or your business partners, first access to new automations before anyone else sees them, and your rate locked in for as long as you stay. It's less a plan and more a standing invitation to the customers we'd genuinely miss if they left.
Choose the plan that fits your business — rent it monthly, or own it outright.
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